Frequently Asked Questions
1. Are these products available on Amazon or Flipkart?
Some similar products may be listed elsewhere, but our official bundles are exclusively available on BabyHelmet.store. You get better pricing, verified quality, and genuine packaging directly from Nialora Manufacturing.
2. Why are your prices lower than Amazon or Flipkart?
We sell direct-to-customer (D2C), cutting out middlemen and marketplace fees. That’s how we offer premium-quality baby safety products at India’s most affordable rates.
3. Do you accept Cash on Delivery (COD)?
No, we currently accept 100% prepaid orders only. This helps us avoid fake orders and pass the savings back to you. All payments are 100% secure and encrypted.
4. Is the quality of the baby helmet and bundles really good?
Yes! We are the manufacturer, and every product goes through strict quality control before shipping. Thousands of Indian parents have already rated us 5 stars.
5. How long will my order take to arrive?
We usually dispatch orders within 24–48 hours. Delivery time is:
- Metro Cities: 3–5 working days
- Tier 2/3 Cities: 4–7 working days
- Remote Areas: 5–10 working days
6. How do I track my order?
As soon as your order ships, you’ll receive a tracking link via SMS and email. You can also check “My Orders” under your account on our website.
7. What if I receive a damaged or wrong item?
We offer a 7-day return policy. If something’s wrong, just email us at support@babyhelmet.store or message us on WhatsApp. We'll process your return and refund quickly — no questions asked.
8. Is there any return policy?
Yes, we offer a 7-day no-questions-asked return on all products. You’ll get a full refund within 2–4 business days after we receive the item.
9. Do you offer discounts or bundles?
Absolutely! We have curated bundles with up to 40% savings versus buying items individually. Check out our Bundle Packs for the best value.
10. How do I contact customer support?
You can email us at support@babyhelmet.store or WhatsApp us at +91-XXXXXXXXXX. We reply quickly — usually within a few hours during working hours (Mon–Sat, 9 AM to 7 PM).
11. Are your products safe for babies?
Yes. All our products are made using baby-safe materials and are tested for comfort, durability, and safety. No sharp edges, toxic materials, or harmful chemicals are used.
12. Do you offer gift wrapping or custom notes?
Not yet, but we’re working on it! Stay tuned for gift packaging options in future updates.
Still have questions? Feel free to reach out to our friendly support team anytime. We’re here to help! 💬